Privacy Policy

Last Updated: August 2025 | Effective Date: August 2025

Our Privacy Commitment

Tutti Speech Pathology & Autism Services is committed to protecting and respecting your privacy. This Privacy Policy explains how I collect, use, and safeguard your personal information when providing speech pathology and autism diagnostic services.

Purpose Limitation

I only collect personal information that is necessary for providing quality speech pathology services, autism assessments, and administrative purposes related to your care.

Informed Consent

I obtain your explicit consent before collecting personal information and explain how it will be used for your assessment, therapy, and coordination of care with other professionals.

Access & Control

You have the right to access your personal information, request corrections, and understand how your information is being used in your therapy and assessment processes.

Secure Storage

Your personal information is stored securely and accessed only by authorised healthcare professionals involved in your assessment and therapy services.

Professional Standards

As a Certified Practicing Speech Pathologist (CPSP), Jacinta Law operates under the ethical guidelines of Speech Pathology Australia and Australian healthcare privacy standards. I am committed to maintaining the highest level of confidentiality in all therapeutic relationships while ensuring optimal care coordination for our clients.

Information I Collect

I collect personal information that is necessary to provide you with quality speech pathology services, autism assessments, and to facilitate effective communication with other healthcare professionals involved in your care.

Personal & Contact Information

Basic demographic and contact details necessary for service provision and communication.

  • Full name, date of birth, and age
  • Contact details (phone, email, address)
  • Parent/guardian information for children
  • Emergency contact details
  • Languages spoken at home
  • Preferred communication methods

Health & Medical Information

Sensitive Information

Healthcare information essential for assessment, diagnosis, and therapy planning.

  • Current diagnoses and medical history
  • Communication and developmental milestones
  • Previous therapy and assessment reports
  • Current medications and allergies
  • Birth and feeding history
  • Motor skill development information
  • School/daycare performance and concerns

Professional Network Information

Details about other professionals involved in your care to facilitate coordinated treatment.

  • GP and specialist contact details
  • Other therapists (OT, physiotherapy, psychology)
  • School/daycare contact information
  • Support workers and care coordinators
  • NDIS plan managers (where applicable)

Administrative Information

Information required for service delivery, billing, and compliance purposes.

  • NDIS participant numbers and plan details
  • Payment and billing information
  • Session attendance and progress notes
  • Cancellation and rescheduling requests
  • Feedback and complaint communications

Important Notice

If you do not provide the requested information, I may be unable to provide you with assessment or therapy services. You have the choice about what information you provide, however withholding or providing false information may impact the quality and effectiveness of your therapy and assessment outcomes.

How I Use Your Information

Your personal information is used primarily to provide you with quality speech pathology services and autism assessments. I may also use your information for administrative purposes and to coordinate your care with other healthcare professionals.

Assessment & Therapy Services

  • Conducting comprehensive speech and language assessments
  • Performing autism diagnostic evaluations
  • Developing individualised therapy goals and plans
  • Monitoring progress and adjusting treatment approaches
  • Creating assessment reports and therapy documentation

Administrative Operations

  • Scheduling appointments and managing cancellations
  • Processing payments and issuing invoices
  • Managing NDIS billing and plan coordination
  • Maintaining accurate service delivery records
  • Handling feedback and complaint processes

Communication & Coordination

  • Communicating with you about appointments and progress
  • Coordinating care with your healthcare team
  • Providing updates to schools and support workers
  • Attending case conferences and multidisciplinary meetings
  • Sharing relevant information for continuity of care

Legal & Compliance

  • Meeting professional registration requirements
  • Insurance and compensation claim support
  • Complying with NDIS reporting obligations
  • Responding to legal requests where required
  • Quality assurance and professional development

Information Sharing

I may share your information with relevant service providers involved in your care, but only where it is considered beneficial to your progress and with your consent. I do not disclose your personal information to overseas recipients.

Your Privacy Rights

You have important rights regarding your personal information. I am committed to ensuring you can exercise these rights and providing you with clear processes for accessing, correcting, or raising concerns about your information.

Access Your Information

You can request access to your personal and treatment information at any time. I will provide you with a copy of your records within reasonable timeframes.

Correct Your Information

If you believe any information I hold about you is inaccurate, incomplete, or out-of-date, you can request corrections to ensure your records are current.

Understand Usage

You have the right to understand how your information is being used, who it's being shared with, and for what purposes in relation to your therapy and care.

Withdraw Consent

You can withdraw your consent for certain uses of your information at any time, though this may affect our ability to provide some services.

Raise Concerns

If you have concerns about how your privacy has been handled, you can make a complaint to us directly or to external privacy authorities.

Data Retention

I retain your information in accordance with professional standards and legal requirements. You can request information about our retention periods.

How I Protect Your Information

Access Control Information only accessible to authorised healthcare professionals
Professional Standards Compliance with Speech Pathology Australia ethical guidelines
Regular Reviews Periodic review of privacy practices and security measures

Contact Us About Privacy

If you have questions about this Privacy Policy, wish to access or correct your information, or want to make a complaint about privacy, please contact us directly.

External Privacy Authorities

If you are not satisfied with our response to your privacy concern, you can contact the Office of the Australian Information Commissioner (OAIC).

Office of the Australian Information Commissioner
Website: www.oaic.gov.au